1. Introduction
These Terms & Conditions govern access to and use of FindHotelsAU.com. By using the website, you agree to use it lawfully, responsibly and in accordance with these Terms.
The website provides information about FindHotelsAU accommodation, room categories, facilities, dining, leisure, the Gold Coast location and general stay enquiries. Certain website features may provide information only and may not constitute a confirmed reservation, payment transaction or contractual booking.
If you do not agree with these Terms, you should stop using the website. Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.
2. About FindHotelsAU
FindHotelsAU is an Australian hotel brand presented through FindHotelsAU.com. The website is designed to help visitors understand the accommodation experience, compare room types, review facilities and make general enquiries about a Gold Coast stay.
Information displayed on the website should be read together with any specific written quotation, reservation confirmation, payment terms, cancellation conditions or property rules provided in connection with a confirmed stay.
Where information on a specific confirmed reservation differs from general website information, the terms expressly provided for that confirmed reservation will normally govern the booking to the extent permitted by applicable requirements.
3. Website Use
You may use FindHotelsAU.com for personal, lawful purposes including browsing accommodation information, reading hotel policies, viewing location information and making enquiries.
You must not interfere with the operation or security of the website, attempt to gain unauthorised access to systems, introduce malicious software, deliberately overload website infrastructure, impersonate another person, submit knowingly false information or use the website to carry out unlawful activity.
Automated access, scraping or data extraction must not materially disrupt the website or circumvent technical measures designed to protect the service.
4. Accommodation Information
FindHotelsAU aims to describe rooms, suites, amenities and hotel facilities in a clear and useful way. Descriptions may include bed configuration, indicative occupancy, room features, bathroom details, technology, in-room amenities and general design characteristics.
Photographs are intended to communicate the style and character of the accommodation. Individual rooms may vary in outlook, furniture placement, decorative details or other non-essential features. A photograph should not be interpreted as a guarantee that every room in the same category is identical in every respect.
If a specific feature is essential to your stay, including an accessibility requirement, particular room configuration or service need, you should confirm it directly before relying on that feature.
5. Room Rates
Room prices displayed on FindHotelsAU.com are indicative “from” rates and should not be interpreted as live availability or a guaranteed booking quotation unless a live booking system is implemented.
Rates may vary according to travel dates, length of stay, occupancy, room category, demand, inclusions, taxes, fees, package conditions and availability. A displayed “from” rate may not be available for every date or room.
A price becomes relevant to a reservation only when the applicable rate, inclusions and conditions are clearly communicated through an authorised booking or quotation process. Visitors should review any payment, deposit, amendment and cancellation conditions supplied with that quotation or confirmation.
6. Availability
Room categories, facilities and rates shown on the website do not by themselves guarantee availability for a particular date. Availability can change as rooms are reserved, released, taken out of service or affected by operational requirements.
Unless the website is connected to a live inventory and booking system that expressly confirms a reservation, browsing a room or sending a general enquiry does not place a room on hold.
FindHotelsAU may update room information, inclusions or availability information when operational circumstances change.
7. Reservation Enquiries
The website may allow you to provide your name, email address, telephone number, preferred date, enquiry type and message. The current website contact form validates those details in the browser but does not contain a network submission handler.
Accordingly, completing the on-page form alone does not create a reservation and does not guarantee that an enquiry has been received by an email inbox, CRM or reservations team. Visitors who need to complete an enquiry should use an operational contact channel displayed on the website.
A booking exists only when it has been expressly confirmed through an authorised reservation process. An enquiry, availability discussion or request for information should not be treated as a confirmed booking unless you receive a clear confirmation containing the relevant booking details.
8. Hotel Facilities
FindHotelsAU may describe facilities including an outdoor pool, dining venues, cocktail lounge, fitness space, Wi-Fi, parking, guest services, shared spaces and entertainment facilities.
Access to a facility can depend on opening hours, capacity, maintenance, weather, private events, age restrictions, dress requirements, safety procedures or other operational conditions. Certain facilities may be temporarily unavailable or may require separate arrangements.
Where a facility is important to your visit, you should confirm current access conditions before making travel decisions based on that facility alone.
9. Third-Party Services
FindHotelsAU.com may include links to, integrations with or content supplied by third parties, including map providers, technology providers, payment or reservation services if such services are connected.
Third-party services are operated under their own terms, privacy practices, availability and technical conditions. FindHotelsAU is not responsible for an independent third party's website merely because a link or embedded feature appears on FindHotelsAU.com.
If you choose to enter into a separate transaction with a third party, you should review that provider's applicable terms before completing the transaction.
10. Adults-Only Areas
Access to casino gaming areas is restricted to persons aged 18 years and over. Age verification, identification requirements, access rules and responsible-gaming procedures may apply at the relevant area.
Casino gaming is only one component of the broader hotel entertainment offering and is not required to enjoy accommodation, dining, pool, fitness or other general hotel facilities.
Minors must not enter restricted gaming areas or attempt to participate in casino gaming activity.
11. Responsible Gaming
Gaming should be treated as paid entertainment, not as a way to earn income or recover financial losses. Spend only what you can afford to lose, set personal limits and avoid chasing losses.
If gambling is no longer enjoyable, feels difficult to control or is affecting finances, relationships or wellbeing, stop participating and seek appropriate support. Guests should also respect any self-exclusion, venue restriction or responsible-gaming measure that applies to them.
FindHotelsAU.com does not promote guaranteed winnings, free spins, gambling bonuses or claims that gambling can provide a reliable financial return.
12. Website Accuracy
FindHotelsAU aims to keep website information accurate, readable and reasonably current. However, hotel information can change and errors may occasionally occur.
Details relating to rates, facilities, operating hours, room configurations, accessibility, dining, entertainment or other services should be confirmed through an authorised contact channel when they are material to your travel decision.
FindHotelsAU may correct typographical errors, update descriptions, replace images or revise website information without prior notice where appropriate.
13. Intellectual Property
Unless otherwise stated, the FindHotelsAU name, website copy, visual presentation, page layouts, original graphics and other original website materials are protected by applicable intellectual-property principles and may not be reproduced for commercial use without appropriate permission.
Third-party fonts, icons, maps, photographs, software libraries and other materials remain subject to the rights and licence terms of their respective owners.
You may view and use the website for ordinary personal browsing. You must not remove rights notices, falsely claim ownership of content or use protected material in a misleading way.
14. External Links
External links may be provided for convenience, directions or additional information. FindHotelsAU does not guarantee that an external website will remain available, secure, accurate or suitable for your needs.
When you leave FindHotelsAU.com, the third party's own terms and policies apply. You should use appropriate care before providing information or completing a transaction on another website.
15. Prohibited Use
You must not use FindHotelsAU.com to submit unlawful, threatening, abusive, deceptive or harmful material; interfere with security; attempt unauthorised access; distribute malicious code; impersonate another person; infringe intellectual-property rights; or use the site for fraudulent activity.
You must not deliberately provide false booking or contact information, misuse communication channels, attempt to circumvent age restrictions or use website content in a way that could mislead others about its source or meaning.
FindHotelsAU may take reasonable technical steps to protect the website from misuse, automated abuse or security threats.
16. Limitation of Information
The website provides general hotel, accommodation and travel information. It is not legal, financial, medical or professional advice and should not be relied on as a substitute for advice appropriate to your circumstances.
FindHotelsAU does not guarantee uninterrupted website availability, error-free operation or that every item of information will remain unchanged. To the extent permitted by applicable requirements, responsibility for losses arising solely from reliance on general website information is limited where that information should reasonably have been confirmed before a booking or travel decision.
Nothing in this section is intended to exclude a right or remedy that cannot lawfully be excluded.
17. Changes to These Terms
These Terms may be updated to reflect changes to website functionality, accommodation services, enquiry processes, third-party integrations or operational practices.
The current version will be published on this page with a revised “Last updated” date when material changes are made. Continued use of the website after an updated version is published means the updated Terms apply to later website use, subject to any rights that cannot lawfully be altered in that way.
18. Contact
Questions about these Terms & Conditions may be directed to [email protected].
For accommodation enquiries, visitors may also use the contact details shown on the Contact page. A general enquiry does not create a booking unless it is followed by an express reservation confirmation.